How can we help?
Clear answers for using Folde, protecting your records, and moving your data.
我们能帮你什么?
关于使用 Folde、保护记录与迁移数据的清晰说明。
Where is my data stored?
Your Moments, Trackers, tags, and attached photos are stored locally on your device. Folde does not operate a content-sync server in the current version.
Do I need an account?
No. You may continue locally and use Folde's core features without signing in. Sign in with Apple is optional.
How do I create a backup?
Open the profile panel, choose Backup, create an encrypted archive, and save it through the iOS share sheet. Keep the backup password safe—Folde cannot recover it.
Why is my Apple name or email missing?
Apple usually provides a name only during the first authorization. If you previously authorized Folde, Apple may return only the stable account identifier. This does not affect local records.
How do I manage photo, location, or notification access?
Open iOS Settings, find Folde, and change the relevant permission. Folde requests access only when a feature needs it.
How do I delete my information?
Delete individual records and trackers inside Folde. Removing the app deletes its local database according to iOS behavior. Exported backup files must be deleted from their destination separately.
我的数据保存在哪里?
Moment、Tracker、标签和附加照片均保存在你的设备本地。当前版本的 Folde 不运营内容同步服务器。
必须注册账户吗?
不需要。你可以选择本地使用,并在不登录的情况下使用 Folde 的核心功能。“通过 Apple 登录”为可选功能。
如何创建备份?
打开个人面板并选择“备份”,创建加密归档后,通过 iOS 分享面板保存。请妥善保管密码,Folde 无法找回备份密码。
为什么没有显示 Apple 姓名或邮箱?
Apple 通常只在首次授权时提供姓名。已经授权过 Folde 时,Apple 可能只返回稳定的账户标识,这不会影响本地记录。
如何管理照片、定位或通知权限?
打开 iOS“设置”,找到 Folde 后修改对应权限。Folde 只会在功能确实需要时请求授权。
如何删除我的信息?
你可以在 Folde 内删除单条记录和 Tracker。卸载 App 会按照 iOS 机制删除本地数据库;已经导出的备份需要在保存位置另行删除。
Tell us what happened, your device model, and your Folde version. Please do not email private journal content.
[email protected]请告诉我们问题现象、设备型号和 Folde 版本。请勿通过邮件发送私人日记内容。
[email protected]